Frequently Asked Questions

Answers to FAQs

General Information Switch to Verizon Wireless What is local number portability? When can I switch to Verizon Wireless and keep my number? How do I know if my current number is eligible to be ported? Should I cancel my existing service before porting? Will Verizon Wireless charge me any fees for porting my number? Will I need a new phone? How long will it take to port my number?   Switch to Verizon Wireless   What is local number portability? Local Number Portability is a government mandate that requires wireless and wireline service providers to allow customers with eligible phone numbers to retain their phone numbers when changing service providers. Back to top   When can I switch to Verizon Wireless and keep my number? We anticipate local number portability to be available starting November 24, 2003. Back to top   How do I know if my current number is eligible to be ported? All phone numbers are assigned to a local geographic area. To port your number:   - it must remain associated with the same local geogrpahic area where it is currently assigned   - the local geographic area with which your number is associated must be an area where Verizon Wireless currently provides service   Initially, numbers that are assigned to local geographic areas outside the 100 largest markets may not be eligible to be ported.   When porting becomes available, you will be able to check your number's eligibility at any Verizon Wireless store, authorized agent location or by calling us at 1.800 2 JOIN IN. Back to top   Should I cancel my existing service before porting? No. Your number must remain active. Canceling your service prior to porting will prevent you from keeping your number. Please note: You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account. Back to top   Will Verizon Wireless charge me any fees for porting my number? No, Verizon Wireless does not charge fees for porting numbers to our service, and we do not charge fees to customers who port their numbers to other service providers. However, if you port out from us, you will be responsible for any accrued charged, and an early termination fee if you port out before the end of your minimum term. Other service providers may impose fees for porting to or from their services. Back to top   Will I need a new phone? In order to enjoy all of Verizon Wireless' services, you may need a Verizon Wireless phone. In some cases, depending on your current service provider's network and your type of phone, you may be able to use your existing phone, but availability of services may vary. Back to top   How long will it take to port my number? Wireless to wireless ports generally should take no more than three hours to one day, but could take longer. Landline to wireless ports generally should take no more than 4 days, but could take longer. Please note: Actual processing time may vary depending on the complexity of the port and your old service provider. Back to top

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